(BPeSA - WC) Business Process Enabling South Africa - Western Cape: Supporting the BPO&O Industry

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	AUGUST 2010Message from CEO I would like to start by reflecting on one of the best World Cups ever. All of the cities across South Africa did an exceptional job and have helped position .... More

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This section contains voice recordings of live calls with customers at the Budget Insurance captive contact centre as well as interviews with 6 existing contact centre agents from a recent focus group study we undertook. Meet some of the people who could take care of your customers. All sounds files are in mp3 format.

Meet the Budget Insurance contact centre agents and listen to what they have to say:

	Payment Enquiry
	Lost Insurance Policy

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