Investing
CallingtheCape is a non-profit organization based in Cape Town, South Africa, whose goal is to support job creation and skills development in the contact centre and business process outsourcing industry.
We do this by:
- Working with Provincial and Local Government to ensure their funding is used to support the industry
- Helping investors understand the benefits of locating operations in Cape Town and facilitating their investments
- Running a professional and effective industry association for our 140 members, including an annual awards programme, training events, industry conferences and site visits
- Supporting SMEs and start up companies in the industry
- Running our acclaimed training programme, the CADET programme, that trains unemployed people and places them in work experience positions in the industry.
Services to International Companies
We are proud to have assisted some of the largest corporations in the world
understand why Cape Town is an ideal location for complex, value-added
business process outsourcing.
We help international companies by:
- Acting as an expert, independent, local partner
- Understanding your business and assessing the feasibility of offshoring to Cape Town
- Putting together a value-added itinerary (including taking care of all logistical arrangements) and enabling you to visit existing offshore sites and learn from others
- Working through the business case to ensure that offshoring makes sense for you
- Assisting you in identifying outsource partners, locations, and other suppliers
- Working with you to ensure access to Government incentives, training grants etc
Case Study
In 2005 Carphone Warehouse established a 400 seat captive customer service centre in Cape Town to support its telecoms business, Talk Talk
- £ 7 million annual spend
- 400 seats of customer service support to UK customers
- Cape Town site outperforming UK peer groups on all measures, including first call resolution and customer satisfaction.
"CallingtheCape has had a key role in facilitating our R200m investment into South Africa. Identifying the location for our latest Contact Centre has been a major decision for The Phone House, and the support provided by Luke and his team has been invaluable.
It is always daunting to establish a new operation, 5,500 miles from our current home base, and CTC have supported us throughout the process. This has been achieved by providing access to a panel of existing Contact Centre operations that were very open and honest with their view of the opportunities and challenges we would encounter.
Finally, the on-going support that we have received from the team, as we enter our crucial set-up and go-live phase has reinforced our view that CTC are very serious about building a sustainable Contact Centre Industry in the Western Cape."
Steve Rescorla
Customer Service Director, Talk Talk
