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Values

We believe in a values-based approach to what we do. What we mean by this is that our values guide the people that we hire, our relationships with our stakeholder, and our day-to-day work. We believe that values are meaningless unless they are ranked in order of importance – otherwise, how can we resolve difficult situations when our values come into conflict with each other? Finally, our values are not carved onto stone tablets and parked in the back of the office: we discuss them democratically, we revise them regularly, and we think about them – a lot.

We have found that sometimes organisations' value statements are just meaningless platitudes – so we have tried to explain what we understand by our values - as follows:

1. Integrity - which means:

• We do the right thing – because it’s the right thing to do – whatever the cost to ourselves or our organisation
• We lead by example
• Everyone has the right to say what they believe and be listened to

2. Teamwork - which means:

• We stick together
• We respect each other
• We're only as strong as the weakest link in our team

3. Excellence - which means:

• We won't take things on unless we think we can do them really well
• We will impress people by the results that we achieve
• We expect complete professionalism from our staff and service providers at all times and in all circumstances

4. Learning - which means:

• We will all take on jobs that we don’t know how to do and expect to be supported by our teammates to we can learn through doing
• We will embrace diversity because it can teach us so much
• We will always share the knowledge that we have with ourselves and with others