Case Studies

This section contains references and case studies from companies that have located business processes in Cape Town, both captive and outsource. Read investors own experiences in their own words.

Client case study 1: Budget UK outsource partner: Fusion Outsourcing
Client case study 2: STA Travel Outsource Partner: LPM
Client case study 3: Lufthansa Global Telesales Cape Town Western Cape International Award 2005
Client case study 4: Lufthansa Global Telesales Cape Town Western Cape Innovation Award 2005
Client case study 5: Ongame Solutions outsource partner: Mindpearl
Client case study 6: Admiral Insurance outsource partner: Dialogue Group
Client case study 7: Direct Response outsource partner: 3i Solutions
Client case study 8: US Insurer outsource partner: CSC
Client case study 9: Datacall outsource partner: Digicall
Client case study 10: ABC Ltd outsource partner: 3iSolutions
Client case study 11: UK Media company outsource partner: Dialogue Group
Client case study 12: Global Hotel Group outsource partner: Dialogue Group

Client case study 13: UK Motor Insurer outsource partner: Dialogue Group

Client case study 14: Mobile Telecoms package upgrade and renewal outsource partner: Dialogue Group

Client Case Study 15: UK utilites company outsource partner:Dialogue Group

Client Case Study 16: Cape Town – The Reality of our Investment Experience : The Carphone Warehouse

Client Case Study 17: The Phone House : Franco Cotumaccio

Client Case Study 18: The Reality of Our Investment Experience: Steve Rescorla