CallingtheCape

The Talent Development Division of CallingtheCape is hosting an OPEN DAY on Friday, 07 December 2007 for new applicants to participate in our next phase of the Bursary for Contact Centre Support NQF Level2. The 280 learners will be taken through comprehensive training and will be ready to enter the market for employment at the end of March 2008. All our interest stakeholders can contact the Recruitment Manager Olwethu Nkwelo from our offices for more details.

PROGRAME DETAILS

Through our 2008 Cadet Programe we are further expanding and deepening the labour pool - particularly integrating previously disadvantaged communities into the labour supply chain – by allocating Contact Centre Support NQF L2 Bursaries, thereby maintaining labour costs at competitive rates and reducing the potential for high attrition rates in the industry while at the same time empowering South Africans by giving them enhanced career options in a globally competitive industry.
The programe is divided into 4 levels:
Level 1 is the selection process which includes a marketing “open day” as well as the required skills assessment. The skills assessment comprises of a battery of psychometric assessments provided by THOMAS INTERNATIONAL’S using their HPCSA registered PPA and TST batteries. Telephonic Screening is also used to assess verbal communication skills of which are critical for success in this industry.

Level 2 is basic workplace orientation and training which includes modules in life skills, IT skills training, typing training, communication skills, job interviewing skills and CV assistance.  The specific skills at level two have been identified by the industry as some of the critical skills required by employees, not only to enter the workplace, but also to be successful within the work environment.

Level 3 is core learning for contact centre/BPO training, linked to unit standards of the NQF 2 Contact Centre Agent Support national qualification, including voice and articulation and accent reduction training.  During this level the learners assimilate their learning in the simulator where they are assessed and coached around learned concepts. This constitutes 30% of the foundational learning.  Summative assessments and evidence collection is managed by CallingtheCape to ensure high level of quality management and delivery against set project timelines.

Level 4 is where the candidate is presented to the industry for gainful employment where a minimum of 6 months of their contract is fixed.  This allows for remedial work that might need to be carried out with the learner.

It is CallingtheCape's mandate, working with all our stakeholders, to ensure that the labour pool in the Western Cape is equipped with the skills it will need to compete effectively in the global marketplace for outsourced contact centre and BPO services. Therefore we appreciate that we need to have active skills development strategies for every level of the contact centre industry, from agent to management. 

OPEN DAY
Calling the Cape will be holding an Open Day to allow interested applicants to obtain information about the Programe and to register for training in 2008.

Date : Friday, 07 December 2007
Time : 9h30
Venue : CallingtheCape Campus
   Corner Springbok and Klipfontein Roads
   Athlone (Next to Joseph Stone Auditorium)

To be eligible for registration in the programe interested applicants must visit CallingtheCape Campus with the following documentation:
 Certified copy of your Matric results,
 Certified copy of your Identity Document,
 Copy of updated CV
 R50.00 application fee. 

Issue date: