Business Cases
This section contains two sample business cases, one for an outsource operation in Cape Town (200 seats) and the other for a captive operation in Cape Town (400 seats. These business cases help explain how offshore cost savings are arrived at. CallingtheCape is more than happy to help you build your own business case – using the data in the Research Resources section.
Outsource Business Cases
Cape Town business cases [73 KB]
The Business Case : David_Howard [291 KB]
UK vs SA Operating Costs
This is a summary business is for a 200 seat customer service centre in Cape Town for a complex, tech support programme. The slide shows a total saving of 29% in Cape Town versus a contact centre in the UK and shows the composition of this saving between human resources, telecoms and operational costs.
UK vs SA Operating costs [23 KB]
