Membership
What is Membership?
Our membership scheme has been constructed after detailed analysis of international best practice for industry associations in the contact centre/BPO industry. Membership was created out of a need to consolidate the Western Cape contact centre/BPO sector through a powerful unified industry body. CallingtheCape is the only industry body for this sector backed and funded by the Provincial Government of the Western Cape and the City of Cape Town. We therefore offer companies an opportunity to be represented by a single body with a united voice.
What does Membership do?
- It brings together companies with shared interests in a powerful network
- It helps raise standards in the industry to international best practice
- It shows companies that support the aims and objectives of CallingtheCape and espouse our common values
- It helps support CallingtheCape’s activities financially, to the benefit of job creation in the industry
Who is it for?
- Companies with one or more in-house/captive contact centre/BPO operations
- Contact centre/BPO outsourcers
- Professional Service Providers to the contact centre/BPO industry which may include companies involved in but not limited to the following fields: Recruitment; Training; IT Hardware and Software; Telecommunications; Property; Office Furniture; Transport services; Consultancy and other business services.
- Any public or private sector organisation that wants to create exposure for themselves or do business in the contact centre/BPO industry of the Western Cape. This includes organisations that seek to be affiliated to CallingtheCape as the industry body.
- Membership is primarily aimed at companies active in the Western Cape but may also include:
- Companies who have offices in other parts of South Africa but want to expand their operations to or create a presence in the Western Cape.
- International companies who have offices in other parts of the world but want to expand their operations to or create a presence in the Western Cape.
Membership is for companies that want the following:
- To network with other members
- The sharing of best practice
- Belonging to a strong, united community
- Credibility as a member of the industry body
- A way of advertising to other member companies
- A way of creating an awareness of their brand amongst captive contact centres, outsourcers, service providers and international investors
What are the key benefits?
| Benefit | Value |
| Monthly Email newsletter | This is a key information resource that all members receive free of charge |
| Information on local and international latest news and upcoming events | Latest news and events |
| “Members only” emails | Business leads, research, useful articles and links and feedback from the international events we attend |
| Information on new products, service offerings and available commercial property | High value in being kept up to date on service offerings |
| One membership per company (all employees included in membership) | One payment ensures that any employee may receive our members email at no additional cost |
| International and national business leads | Latest international business leads |
| Individual page on our web-based service provider directory | Based on hits to the website, we estimate this at over R5 000 p.a. |
| Electronic “Member of CallingtheCape” logo to be used on marketing material | Member logo ensures that you benefit from the brand value we have |
| CallingtheCape membership certificate | Member certificate ensures that you benefit from the brand value we have |
| Ability to advertise in monthly CtC newsletter at a discounted rate | Non-members pay R2 500 per newsletter, members pay R1 500 |
| Preferential opportunity over non-members to sponsor events | Members ensure they always have priority over non-members for events |
| Ability to vote and stand for CallingtheCape board elections | Only members get to stand in and vote in board elections (bi-annually) |
| Ability to participate in meetings of seven industry silos | Only members receive invitations to industry silo meetings |
| Industry representation on SACCCOM Board and Exco and on Services Seta Contact Centre Chamber Board | CtC represents its members on SACCCOM and Services Seta Contact Centre Chamber Board |
| Free copy of Deloitte Key Indicator Report | Valued at R3 000 |
| Feedback from international visitors who visit Cape Town | Silo directors regularly feed back to members at silo meetings |
| Quarterly site visits to leading contact centres | Only members can participate in quarterly contact centre visits and see the latest best practices |
| Participation in SME Development Programme | Ability to be mentored by CtC (only for SME members) and also participate as a mentor |
| The opportunity to host learners and bursaries from our CADET Programme (earning tax breaks) | Only members get to be considered to host our learners – bringing the benefits of reduced recruitment and labour costs and a R60 000 tax credit for each completed learnership |
| Discounted entry to Leadership Development Programme and other CtC training events | Non-members pay R2 000 per conference; members pay R1 500 |
| Discounted sponsorship of the CallingtheCape Annual Awards | Non-members receive preferential rates to sponsor the Awards |
| Invitation to CtC AGM, Annual Stakeholders’ Forum and other regular events | Ability to attend annual and regular events at no charge as a member |
| Discounts on industry conferences organized or hosted by CtC | We regularly negotiate a 20% discount for members to attend external industry conferences |
| Inclusion of press releases on CtC website | Based on hits to the website, we estimate this at over R5 000 p.a. |
| Acknowledged as new member in newsletter with hyperlink to website | Based on hits to the website, we estimate this at R3 000 p.a. |
What does Membership cost?
R6 500 (ex. VAT) per annum, payable in advance
Terms and Conditions
Membership applies to the entire company and all staff members are entitled to the membership benefits.
SMME’s, black owned/managed companies, charities and Section 21 companies are eligible for a reduction at the discretion of CallingtheCape.
CallingtheCape reserves
the right to withdraw membership rights from members, at the discretion of the
Board, if in the judgment of the Board the member in question is conducting
itself in a way that is prejudicial to CallingtheCape and its’ members’
reputations.
Disclaimer
All information is subject to change without any prior notice given by CallingtheCape. CallingtheCape does not guarantee business to any member company. Upon becoming a member of CallingtheCape you are agreeing to receive marketing material and communication from CallingtheCape or its members. You are also agreeing to the facilitation of introductions by CallingtheCape between your company and others.
