Value Proposition
Cape Town is South Africa's fastest growing location for international contact centres and business process outsourcing and offshoring
-
167 contact centre or BPO operations employing over 15 000 people
-
Depth of expertise in financial services (27% of agent) and telecoms (16%),
niche expertise in life assurance, investment management middle office,
healthcare and travel
-
Over 40 outsourcers handling customer service, sales, and back office
processes for domestic and international customers, including Merchants, CSC,
and Dialogue Group
-
Over R1 billion investment since 2004 in international captive sites by
global brands such as Shell, Lufthansa, Carphone Warehouse and Budget
insurance
-
Equivalent customer experience, sales success and agent
productivity being
achieved in Cape Town compared to UK or US
-
International companies achieving a 35% net cost saving versus onshore
markets - UK companies reporting a fully loaded annual saving of £11 000 per seat
-
Uniquely high concentration of 1.2
million first language English speakers
in Cape Town
-
Growth-enabling labour market. Low agent attrition average of 14% per annum.
Government provides £1.5 million in grants to train unemployed people
every year
- Outstanding quality of life in one of the world's top tourist destinations,
in European time zone, with direct overnight flights from London
|
Indicator |
Cape Town |
| Population |
3 150 000 |
| Labour Force |
1 370 113 |
| Number of highly
proficient English speakers |
1 295 000 |
| Number of agents (FTEs
at at end 2005) |
11 312 |
| Annual matriculants
(high school graduates) |
35 000 |
| Annual university
graduates (4 universities |
18 000 |
| Average attrition rate
per annum |
14% |
| Average salary
inflation per annum |
6.5% |
| Average annual cost
saving versus UK |
£11 000 |
Find out why global brands choose Cape Town
